What "like-for-like" means. We compare complete packages, not device-only prices: the same brand, model and form factor; new, authorised UK stock (not used, refurbished, ex-demonstration, auction, private-sale or grey-import); the same number of hearing aids; the same charger, accessories and receiver configuration; the same assessment, fitting and home or clinic arrangement; the same warranty and aftercare; and the full consumer price including VAT, delivery, visit fees and every compulsory charge.
Who counts as a qualifying provider. A UK-based hearing-care provider trading openly to consumers, where the offer is genuinely available now: not a closed-group, staff-only, expired or error price.
What we need from you. A current written quote, or a publicly accessible offer we can verify.
What does not qualify. Offers that fail any like-for-like condition; NHS provision (free at the point of use, so not a comparable private package); bundled cashback or voucher schemes whose value depends on later conditions; and pricing errors the competitor corrects when asked. These exclusions exist to keep comparisons honest; we do not reject qualifying claims for other reasons.
Anything else. A price-match request is not an order, reservation or commitment to purchase. Hearing aids are supplied only after an individual assessment and recommendation. This promise is offered by Ear Health Solutions Limited and does not affect your statutory rights.